Floor Manager and Hospitality Host
Job Type: Full-Time (30-38 hours per week) | Part-Time for the right candidate
Reports to: Hospitality Manager
Works Alongside: Hospitality Manager, Front of House & Back of House teams
Burnley Brewing is an independently owned brewery that seamlessly blends Melbourne's vibrant culture with traditional German brewing methods. We take pride in crafting an extensive range of beers designed to satisfy discerning palates across the globe.
At our Richmond taproom, we offer patrons the unique experience of enjoying freshly poured beer straight from tank to the tap. Our laid-back atmosphere, a menu brimming with pub favourites, live sports broadcasts on our big screens, and a versatile bierhall that caters to functions and community gatherings make Burnley Brewing the ultimate destination for an unforgettable experience.
Key Selection Criteria:
Are you passionate about hosting, dedicated to providing exceptional customer service, and eager to take on a pivotal role in managing the bustling floor of our Richmond taproom? If so, we have an exciting opportunity for you! We are currently seeking an Assistant Venue Manager with a strong focus on floor management and hosting, someone who will infuse our pub with warmth and hospitality.
- Floor Management: Oversee and manage the day-to-day operations of the venue, with a particular emphasis on seamless service. Ensure that all staff are well-coordinated, and service is efficient.
- Host and Welcome: Act as the face of Burnley Brewing, personally welcoming and hosting guests, ensuring they have an exceptional experience from the moment they walk in.
- Customer Interaction: Interact with patrons, address their needs and concerns, and create a warm and inviting atmosphere.
- Staff Leadership: Lead and inspire the front-of-house team, setting high standards for service excellence and fostering a positive working environment.
- Event Coordination: Play a key role in the coordination of events and community gatherings on the floor, ensuring that these events are executed flawlessly.
- Compliance: Ensure that the venue operates in compliance with all relevant laws, regulations, and safety standards.
- Proven experience in a supervisory or managerial role within the hospitality industry, a specific focus on floor management and hosting ideal.
- Exceptional interpersonal and communication skills, with a natural ability to make guests feel welcome.
- A passion for delivering warm and genuine customer service.
- Strong leadership abilities and the capacity to motivate and mentor a diverse team.
- Flexibility to work evenings, weekends, and public holidays.
- An understanding of beer is a plus, but not necessary.
How to Apply:
If you are ready to take centre stage in the world of hospitality and floor management at Burnley, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to firstname.lastname@example.org.
Burnley Brewing is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.